Frequently asked questions

Add what you want to your bag and go to checkout. You can check out as a guest or sign in to an account to keep your details and order history. You will get an email confirmation straight away, then another when your order is ready to collect or on its way.

All major debit and credit cards through our secure Shopify checkout, plus Shop Pay, Apple Pay and Google Pay. Prices are in pounds sterling and include all taxes, so the price you see is the price you pay.

Yes, as long as it has not been handed over or sent out. Message us on WhatsApp on +350 54092627 or email hello@blacklabel.gi with your order number as soon as you can and we will sort it. Once an order has been collected or delivered, our returns policy applies.

No. Guest checkout works fine. An account simply lets you see past orders and saves your details for next time.

Yes. Our fragrance gift sets pair a full-size scent with matching extras, and our beauty gift sets bring together Casmara skincare. Everything arrives in the brand's own presentation box.

Join the mailing list in the footer of any page. We send a short email when new fragrances land and when something goes into the Sale. You can also follow us on Instagram at @theblacklabelcogib.

Gibraltar delivery takes one to two working days. Order before 2pm for next-working-day delivery. If you would rather collect, your order is usually ready within 24 hours.

The delivery charge is shown at checkout before you pay. Collection from The Barbers Club is free.

Yes. Choose collection at checkout and pick your order up from The Barbers Club, 22 City Mill Lane, free of charge. Orders are usually ready within 24 hours and we email you the moment yours is.

Not through the website yet. If you are in Spain or further afield, email hello@blacklabel.gi with what you would like and your address and we will quote for tracked delivery.

You get an email when you order, and another when it is ready to collect or out for delivery. If anything looks wrong with either, message us and we will check it.

Unopened, sealed items in their original packaging can be returned within 14 days of delivery or collection for a refund or exchange. For hygiene reasons we cannot take back opened fragrance, grooming or skincare unless it is faulty. Full details are on our Delivery & Returns page.

Email hello@blacklabel.gi with your order number and what you would like to return. We will tell you where to bring or send it. Refunds go back to the original payment method within 10 working days of us receiving the item.

Tell us within 14 days, with a photo if you can, and we will replace it or refund you. Faulty items are always covered, opened or not.

Yes. Everything we sell is 100% authentic, bought from the brands or their authorised distributors and checked when it arrives. Read more about how we source.

Yes. Most of our range is open to try at The Barbers Club, 22 City Mill Lane, and at Lush & Co Studios, 49 Governor's Street. Come in, spray, walk around town and decide later.

Try our Fragrance Finder: five quick questions about who it is for, when you will wear it and the scents you like, and it picks three matches. Every fragrance page also lists its notes, fragrance family, best seasons and occasions, how long it lasts and how to wear it.

It is the concentration of perfume oil, which affects how strong the scent is and how long it lasts. Eau de toilette (EDT) is the lightest, usually around five to fifteen percent, and suits daytime and hot weather. Eau de parfum (EDP) sits around fifteen to twenty percent and is the sweet spot for most people: richer and longer lasting without being heavy. Extrait de parfum is the most concentrated, often twenty percent or more, so a couple of sprays is enough and it lasts well into the evening. Most of our range is EDP and Extrait.

Every fragrance page shows a performance summary beside the price: how long it lasts, how far it projects and its strength, based on wear tests and community reviews. Real life varies with your skin, the weather and where you spray. Dry skin holds scent for less time, and Gibraltar's summer heat makes everything project more, so lighter scents and fewer sprays work best from June to September.

On pulse points where the skin is warm: wrists, neck, behind the ears and inside the elbows. Spray from about fifteen centimetres and do not rub your wrists together, which crushes the top notes. Moisturised skin holds fragrance longer. A spray on clothing lasts longest of all, though test on dark or delicate fabrics first.

Keep it in its box somewhere cool, dark and dry. A bedroom drawer is ideal; a sunny windowsill or a steamy bathroom is not. Stored well, an opened bottle keeps its character for three to five years, and sealed bottles for longer.

Houses such as Lattafa, Rasasi, Al Haramain and Armaf build their scents around oud, amber, saffron, rose and sweet resins, often in eau de parfum and extrait strengths. That gives them real depth and staying power. Because they sell directly through their own distributors rather than through designer marketing, the prices let you own more than one. Browse the Arabian fragrance collection or read each house's story on its brand page.

In the heat, fresh citrus, aquatic and green scents stay pleasant all day and do not overwhelm a room. Save the heavier ambers, ouds and gourmands for evenings and the cooler months, when they come into their own. Each product page lists the seasons a scent suits, and the Fragrance Finder asks you about it.

Yes. Every fragrance we sell is a full, sealed retail bottle in the size shown on the product page and in the title. We do not sell decants or testers.

It is on its way to us but has not landed yet. Tap "Tell me when it arrives" on the product page and we will email you the day it comes into stock, before it goes on the shelf.

Yes. Our barbers style with L3VEL3 and Slick Gorilla every day, and the shaving and beard range is what sits on the counter. If you want to know what will work for your hair, ask the barber who cuts it or message us.

Yes. The therapists at Lush & Co Studios, 49 Governor's Street, use Casmara in their treatments, and the same products are available here to take home. For advice on which range suits your skin, ask your therapist or send us a message.

As a rule of thumb: clay or paste for a matte, natural finish with strong hold; pomade for shine and a slick, defined look; powder for volume and texture on fine hair; and a sea salt or texture spray for a loose, lived-in finish. Each product page says what hold and finish to expect.

Many are, but skin is personal. The full ingredient list is on each product page, and we always suggest a patch test behind the ear or on the inner arm before using something new on your face. If you have a known allergy or a skin condition, check with your therapist or doctor first.

A Gibraltar shop that started inside The Barbers Club on City Mill Lane. Customers kept asking where to buy the products we used in the chair, and clients of Lush & Co Studios wanted the skincare their therapists used, so we built a shop around the things we already trusted. Fragrance came next. Read our story.

The Barbers Club, 22 City Mill Lane, Gibraltar, for fragrance, grooming and order collection. Lush & Co Studios, 49 Governor's Street, for Casmara skincare and to try most of our fragrances.

It is a one-off clearance of Minky household stock at reduced prices, listed under Household Clearance in the Sale menu. When it is gone, it is gone.

Call or WhatsApp +350 54092627, email hello@blacklabel.gi, or use the Contact page. We reply the same working day.